FAQ's
Audio Guestbooks
How do I book an Audio Guestbook?
You can either directly book an Audio Guestbook through our website or if you contact us we'll be more than happy to assist you with the booking process. To book through the website, head to the 'Audio Guestbook' page and scroll down until you see the 'Let's Book!' section. If you prefer to contact us directly to book, please either fill out our 'Contact Us' form on our website, email us at team@tacollective.com.au or message us on any of our social media pages!
What colour Audio Guestbook options are available?
Currently our Audio Guestbook hire range includes Ivory, Black, Sage Green, and Pastel Pink colour options. However, if these options don't suit your vibe, please contact us with your preferred colour and we may be able to make it happen!
How does an Audio Guestbook work?
Our Audio Guestbooks record messages left by your guests at the event and allow you to listen to them again as many times as you want later, in the same way that your phone voicemail works, All your guests have to do is pick up the handset for the phone, leave their heartfelt message, and hang up the handset. We will then collect all your audio messages after the event and provide them to you via a shareable Online Gallery and Personalised USB.
Where should I place my Audio Guestbook at the event?
We recommend if you want to reduce the background noise to locate your audio guestbook away from loud noises such as speakers and the dance floor. Your Audio Guestbook must also be kept dry for the event, as exposure to water or other liquids may not only cause damage to the device, but may also affect the audio recordings.
How do I receive my messages after the event?
All our Audio Guestbook packages deliver your messages via a shareable Online Gallery as well as a Personalised USB. We have options for purchasing additional Personalised USB's and customisation is available for your Online Gallery!
When should I book my Audio Guestbook?
We recommend booking your Audio Guestbook approximately 3-12 months before your event. We do have limited availability and recommend booking as soon possible to ensure you lock in your date! We are able to cater for shorter notice subject to availability, so contact us to see if we can help with your event! To make booking easier, we only require a 20% deposit to lock in your date, with full payment required 4 weeks prior to your event.
Custom Acrylic Signage
How do I order custom acrylic signage?
You can either directly book your custom signage right through our website or if you contact us we'll be more than happy to assist you with the booking process. To book through the website, head to the 'Store' page and add your preferred sized signage and colour options to your cart. If you prefer to contact us directly to book, please either fill out our 'Contact Us' form on our website, email us at team@tacollective.com.au or message us on any of our social media pages!
How do I design my signage if I order and pay through the website?
If you order custom signage through our website, we will contact via email after payment has gone through. You can then provide us with any additional details about what you are after, or send through any designs or inspiration photos that you may have. Our team will then create draft designs for your signs free of charge for you to choose from. If you aren't happy with the draft designs you can request to alter the designs or request a full refund if we aren't able to provide exactly what you are looking for!
What do I do if my sign or font colours aren't available?
We offer such a large variety of acrylic colours and vinyl font colours that we can't list them all on our website! Please contact us by filling out the 'Contact Us' form on our website or email us at team@tacollective.com.au and let us know what colour options you are after.
When should I book Custom Signage?
We typically recommend you try and book your Custom Signage at least 3 months prior to your event. However, this can vary greatly with the amount and complexity of the signs. Please contact us at team@tacollective.com.au to discuss how we can help with your event!
What's the go with Table Seating Charts?
Table seating charts differ slightly from our other signage options. We understand that your guest seating arrangements may not be finalised until the month of the event. We cater for this by finalising the design for the Seating Chart prior to receiving the finalised guest list. We require finalised guest lists at least 14 days prior to the event.
General
Where do you deliver/Where are you located?
We are located in Newcastle, NSW, and ship most of our non-hire products Australia-Wide for a flat standard delivery rate of $10. For our hire range, we offer free delivery for selected regions located within approximately 1 hour of Newcastle (eg. Hunter Valley) We also offer delivery to the Central Coast and Sydney at an additional delivery fee.
Do you have a minimum spend?
To keep our shipping and hire options affordable for everyone, we have a minimum spend of $30 for purchases on our website.